33 TREK SERVICE INFORMATION 24 May 2010
Crankset Troubleshooting
This section describes problems that occasionally occur, and possible solutions. If these
solutions do not solve a problem, contact Customer Service.
Bearing play in a GXP crank or bottom bracket assembly
The crank feels loose when grasped at the pedal end and rocked side-to-side.
Cause Solution
Wave washer not
compressed fully
This is usually caused by
insufficient torque on the non-
drive crank arm.
In rare instances a tolerance
stack can be created by the five
critical parts: non-drive bearing,
drive bearing, drive-side seal,
bottom bracket shell, and axle
length.
First, verify that the crank has been tightened to the torque
specications (see page 38). Most issues with play in
GXP crankarms are resolved when the arms are properly
tightened.
If this does not solve the issue, add a 0.5mm washer/spacer
(PN 294162) between the wave washer and seal (Figure 1)
to increase the bearing preload.
Spline of GXP crankarm is
undersized
• We have seen some variation in
the tolerance of GXP crankarms.
• If the installation torque is not
sufficient, the crank arm will not
completely compress the shield
and bearing race.
Remove the crankarm and re-install with plenty of grease.
Verify that the crank has been tightened to the torque
specications (see page 38).
Re-check the bearings after installation. The GXP axle
spline is tapered, so it requires that the crank be completely
tightened to seat on the axle.
Figure 1. SRAM bearing set
Seal
Bearing
Wave washer
Spacer
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